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Service-ready HRÂ
Scheduling changes, new hires, payroll questions, and employee issues do not wait for a quiet afternoon.
Hospitality and Restaurants
Your guests feel the service. Your team feels the support.
Charter HR helps restaurants, hospitality groups, and people-heavy service businesses manage payroll, benefits, workers' comp, compliance, and employee questions without slowing the floor down.
Hundreds of
Businesses served over the past 15 years
10-150+
The employee range where hospitality HR gets heavy
800+
TrainingToday courses available for covered PEO clients
Real
People who answer when a service business needs help fast
BUILT FOR SERVICE TEAMS
HR support for businesses where the people side never slows down.
Restaurants, hospitality groups, catering teams, venues, and service businesses run on people. Schedules change, new hires move quickly, turnover is real, and wage rules can get complicated.
Charter HR handles the administrative side so owners, managers, and operators can spend more time on guests, service, training, and the team experience that keeps people coming back.
The Problems We Solve
The HR details that pile up behind the service experience.
Hospitality teams need clean payroll, consistent onboarding, responsive claims support, and policies that hold up when the pace is fast and the team changes often.
High-turnover onboarding
New hires need to move through paperwork, policies, payroll setup, and benefits questions cleanly so managers can keep the team staffed.
Complex schedules and payroll
Hourly teams, overtime, seasonal swings, location changes, and manager approvals need payroll that reflects how service businesses actually run.
Wage and hour exposure
Restaurants and hospitality teams need careful handling around pay practices, documentation, and changing rules that affect hourly employees.
Workers' comp and claims
Slips, cuts, burns, lifting injuries, and workplace incidents need practical claims support when managers are already managing a busy floor.
Benefits that support retention
A real benefits package helps service businesses compete for dependable managers, leads, and long-term team members.
Consistent policies across locations
Handbooks, harassment training, leave policies, documentation, and manager guidance help protect the business as the team grows.
What You Get
You get a partner that understands people-heavy operations.
A dedicated team that helps keep payroll, benefits, HR, compliance, and risk support coordinated while your managers keep the service experience moving.
Practical administration for growing teams, multiple roles, changing schedules, and service business realities.
Cleaner paperwork, policies, and employee records so managers are not rebuilding the process every week.
Support when incidents happen, with help around documentation, claims, and prevention.
Help offering and managing benefits that can make a difference for the people you want to keep.
Where We Fit
Built for restaurants, venues, hospitality groups, and service teams.
Charter HR fits best when the operation is growing or changing, managers are stretched, and the people side of the business needs more structure without losing responsiveness. Most of our clients here run between 10 and 150+ employees, from owner-led single locations to multi-location groups with managers, hourly teams, and administrative staff on different schedules.
Restaurants, cafes, and multi-location food service teams
Hotels, venues, catering, and hospitality groups
Service businesses with hourly teams and changing schedules
Growing operators across the Southeast and beyond
Tell us about your hospitality team.
Fifteen minutes is usually enough time to know whether we are a fit. If we are not, we will tell you.