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Charter HR has selected Talx Corporation as their new unemployment vendor. This change is effective January 1, 2012. After January 1, please do not forward unemployment information to Thomas & Thorngren.
Talx is a leading service provider of unemployment claims management. They have a proven track record of improving win rates and reducing unemployment taxes.
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- Help determine whether or not to protest former employees’ claims for unemployment benefits
- Communicate on your behalf with the state during all phases of the claims process
- Make sure protests conform to state rules
- Inform you of the relevant and needed documentation to support your position
- Help you prepare for hearings and provide a professional hearing representative to attend with you upon request.
- Inform you of state decisions after hearings
- Offer suggestions to maximize your success rate in the unemployment process
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- Keep complete documentation of employee performance – both positive and negative – at the time of occurrence.
- Provide all documentation needed to tell your side of events the first time contacted by Talx – this will reduce or eliminate the need for Talx to call you more than once to get supporting information.
- Require all employees to sign the Acknowledgement of Receipt of your Employee Handbook/Policies and investigate and document all incidents of policy violations.
- Fax all claims and unemployment related documents you receive from the state to Talx at 1-866-290-6806 the same day you receive it please. Please do not forward state issued claims to Charter HR. This may cause a delay that could limit our ability to protest a claim.
- Know the difference between Unsatisfactory Performance and Misconduct.
- "poor or unsatisfactory performance" will be perceived by the state to mean unable to perform and will likely result in benefits awarded to the claimant. These claims cannot be protested.
- "Misconduct or violation of a Policy" – Claims can be protested, but you must provide a copy of the employee’s signed acknowledgement of handbook and also any documentation supporting the policy violation.
- Prepare for unemployment hearings ahead of time.
- When should you file an appeal? If you disagree with a decision and you are prepared to present facts and evidence to support your argument.
- Unemployment hearings require first-hand testimony to the facts and/or events under consideration. Therefore, persons with direct knowledge of the issues that caused the job separation, especially those relating to the final incident, are needed to participate at the hearing.
- Please work with your TALX Hearing Consultant to get prepared ahead of time.
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Your one-stop
professional
HR
outsourcing
partner. |
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Do you know
someone else
who NEEDS our
services? |
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Contact your payroll account manager to discuss our referral program. |
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